Troubleshooting for Excel Series Printers FAQ

You will find information for the following issues here:

What should I do if I can no longer see anything on the display?

If the printer is running normally but no display is visible, adjust the contrast. Please call the hotline.

“No air for warmup Fault”

. Check input pressure on pressure gauge (approx. 6 bar).
. Check quality of compressed air. It must be free of oil and water.

What should I do when “Ink Out Fault” occurs?

. Check the fluid level (make-up, ink).
. If the level is OK, please call the hotline.

What should I do when “Phasing Fault” occurs?

. Is the head dirty? Turn the printer off, clean with make-up solution, dry the printhead and re-start.
. Check ink expiry date and replace with fresh ink if expired.

What should I do when “No Signal Fault” occurs?

. Is there a jet? If not, the nozzle is blocked.
. The catcher may be overflowing and the return suction line blocked. It should be cleaned.

What should I do when “Reservoir Overfill” occurs?

. Cleaned too often or for too long, too much fluid in the module.
. Drain some fluid (approx. 20ml) from the module. Call the hotline.

What should I do when “HV Fault” occurs?

. High Voltage plates in the printhead are dirty. Clean.
. Short circuit through ink. Clean head thoroughly.

What should I do when “Empty Time Too Short Fault” occurs?

. Check ink pressure (left-hand pressure gauge). If necessary, call the hotline.
. Check ink expiry date. Ink viscosity may be too low.
. Replace with fresh ink.

What should I do when “Flow Time Too Long Fault” occurs?

. Check ink system for leaks.
. Replenish ink.